| 140275 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Apportionment of Property Taxes - May 12, 2025 Hearing | 2025.GG21.1 | DELEG | PBNTGVN | Y | Y | Y | Y | <p>This report deals with 3 apportionment applications made by or to the Treasurer pursuant to Section 322 of the City of Toronto Act. Under this section, the Council is authorized to recover unpaid property taxes on land that has been severed and therefore no longer exists by apportioning those outstanding taxes onto the newly- created parcels that arise from the severance. </p>
<p> </p>
<p>The legislation requires that Council make its decision after holding a public meeting, at which applicants and / or property owners may appear or make representations regarding the apportionment application. Council has delegated authority to hear and make final decisions in respect of these matters to the General Government Committee.</p>
<p> </p>
<p>Staff have mailed Notices of Hearing to affected taxpayers advising of the upcoming May 12, 2025, General Government Committee Hearing.</p> | 21 | 1 | CMMTTEE | GG | All | N | … | Report | ACTION | Adopted | Main | Delegated | Public Notice Given | Committee | … | … | … | … | … | … | … | … | … | … | … | … | ACTION | true | Adopted | … | … | … | … | — | — | — | — | — |
| 140236 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Cancellation, Reduction or Refund of Property of Taxes or Payment in Lieu of Taxes - May 12th, 2025 | 2025.GG21.2 | DELEG | PBNTGVN | Y | Y | Y | Y | <p>This report deals with tax appeal applications made to the Treasurer pursuant to Sections 323, 324, and 325 of the City of Toronto Act, 2006. Section 323 permits Council to cancel, reduce or refund taxes in cases when, during the year, a property undergoes changes such as when it is destroyed by fire or demolished, becomes exempt from taxation, or is reclassified due to a change in use. Section 324 permits Council to cancel, reduce or refund all or part of a payment in lieu of taxes for properties that are exempt from taxation in the circumstances described in subsection 323(1) with necessary modifications. Under Section 325 of the City of Toronto Act, 2006, taxpayers can request a cancellation, reduction, or refund of taxes when an error in the assessment roll is identified which results in an overcharge.</p>
<p> </p>
<p>The legislation requires Council to make its decision after holding a public meeting at which the applicants and / or property owners may express any concerns. Council has delegated authority to hear and make final decisions in respect of these matters to the General Government Committee.</p>
<p> </p>
<p>Staff have mailed Notices of Hearing to affected taxpayers or property owners advising of the General Government Committee's upcoming meeting and consideration of this staff report.</p> | 21 | 2 | CMMTTEE | GG | All | N |
| 140325 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Amendment to Non-Competitive Contract 47023030 with A Supreme Nursing and Home Care Services Inc., for Nursing Services at Various Shelter Locations | 2025.GG21.3 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to seek authority from City Council to amend Non-Competitive Contract 47023030 with A Supreme Nursing and Home Care Services Inc., for nursing services by increasing the overall value in the amount of $100,000 net of all applicable taxes and charges ($101,760 net of Harmonized Sales Tax recoveries), increasing the contract value from $800,000 net of all applicable taxes and charges ($814,080 net of Harmonized Sales Tax recoveries) to $900,000 net of all applicable taxes and charges ($915,840 net of Harmonized Sales Tax recoveries) and extending the term to April 30, 2026. Extending the term of this contract to April 30, 2026 will extend the contract beyond the allowable five-year term.</p>
<p> </p>
<p>This contract amendment will allow nursing services in directly operated shelters to continue while a new competitive procurement process for nursing services is completed. The estimated completion date for the competitive procurement process is the fourth quarter of 2025. Toronto Shelter and Support Services is in the process of hiring a complement of nursing staff, but challenges with staff retention requires that contract nursing services must remain available.</p> | 21 | 3 | CMMTTEE | GG | All | N | … |
| 140298 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Amendment to Blanket Contract Number 47025662 to Avron Foods Limited for the Supply and Delivery of Snack Foods for the Afterschool Recreation Care Programs and CampTO Child Nutrition Program for Parks and Recreation | 2025.GG21.4 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to request authority to amend the value of Blanket Contract Number 47025662 issued to Avron Foods Limited for the supply and delivery of snack foods for the Afterschool Recreation Care Programs and CampTO Nutrition Program for Parks and Recreation. The total amendment being requested is for an additional $3,288,104 net of all applicable taxes and charges ($3,345,975 net of Harmonized Sales Tax recoveries), revising the current contract value from $929,148 net of all applicable taxes and charges ($945,501 net of Harmonized Sales Tax recoveries) to $4,217,252 net of all applicable taxes and charges ($4,291,476 net of Harmonized Sales Tax recoveries).</p>
<p> </p>
<p>The amendment for Avron Foods Limited is required to accommodate additional costs associated with the valuation assessment for the Afterschool Recreation Care program. In addition, the 2025 operating budget included an expansion of the Afterschool Recreation Care program to 200 additional children and the Mayor’s initiative to introduce a mid-morning snack program for approximately 56,000 participants at 90 City of Toronto CampTO locations starting this summer.</p> | 21 | 4 | CMMTTEE | GG | All | N | … |
| 140316 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Amendment to Non-Competitive Purchase Order 6052384 with OnX Enterprise Solutions Ltd for Wiring, Cabling and Hardware for the Provision of Wireless Internet Services at Various Shelter Locations | 2025.GG21.5 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to seek authority from City Council to amend Non-Competitive Purchase Order 6052384 with OnX Enterprise Solutions Ltd for wiring, cabling and hardware for the provision of wireless internet services by increasing the overall value in the amount of $1,250,000 net of all applicable taxes and charges ($1,272,000 net of Harmonized Sales Tax recoveries), increasing the overall value of the purchase order from $248,400 net of all applicable taxes and charges ($252,772 net of Harmonized Sales Tax recoveries) to $1,498,400 net of Harmonized Sales Tax ($1,524,772 net of Harmonized Sales Tax recoveries). Additionally, it is requested that the delivery date of the Purchase Order be extended by two (2) years from April 18, 2026 to April 18, 2028, beyond the allowable five-year term. This service must continue with OnX Enterprise Solutions Ltd and cannot be sourced competitively because the existing wireless internet network hardware and licensing is provided by OnX Enterprise Solutions Ltd.</p>
<p> </p>
<p>This amendment is required to extend wireless internet services throughout the building at seven directly operated shelter locations and will ensure a wireless internet network is installed at all new directly operated shelter locations that open during the next three years.</p> | 21 | 5 | CMMTTEE | GG | All |
| 140290 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Award of Doc4607851677 to Neptune Technology Group Canada Co., for the Supply and Delivery of Water Meters, and Related Appurtenances | 2025.GG21.6 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to advise of the results of Request for Quotation Doc4607851677 for the non-exclusive supply and delivery of Water Meters, and related Appurtenances. Toronto Water is requesting authority to award and enter into an agreement with Neptune Technology Group Canada Co., the lowest compliant bid received for the solicitation.</p>
<p> </p>
<p>The contract is for a one (1) year term with an option in favour of the City to extend the contract on the same terms and conditions for four (4) additional separate one (1) year periods. The initial one (1) year term of the contract from the date of award to April 30, 2026, all in accordance with the terms, conditions, and specifications contained in the Request of Quotation document and any applicable City Policy. in the amount of $4,127,603 net of all applicable taxes and charges ($4,200,249 net of Harmonized Sales Tax recoveries), and four (4) additional separate one (1) year period in the amount of $21,914,007 net of all applicable taxes and charges ($22,299,694 net of Harmonized Sales Tax recoveries).</p> | 21 | 6 | CMMTTEE | GG | All | N | … | Report | ACTION |
| 140296 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Award of Doc4929553192 to Stantec Consulting Ltd., for Professional Consulting Services for the Bridge Program Management Assignment Number 3 for Engineering and Construction Services | 2025.GG21.7 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to advise of the results of the Request for Proposal Doc4929553192, Contract Number RFP-24ECS-BE-01PM, for Professional Consulting Services for the Bridge Program Management Assignment Number 3, and to request the authority to enter into an agreement with Stantec Consulting Ltd., in the amount of $20,427,325 including contingency and net of all applicable taxes and charges ($20,786,846 net of Harmonized Sales Tax recoveries).</p>
<p> </p>
<p>This work is an essential part of the City's broader Bridge Rehabilitation Program, which ensures Toronto’s bridges and culverts are maintained in a state of good repair. These investments help prolong the life of vital infrastructure, enhance public safety, and reduce long-term capital costs.</p>
<p> </p>
<p>The Bridge Rehabilitation Program supports the state-of-good-repair of City-owned bridges and culverts. This Assignment will provide full consulting services - including program management, design, and construction supervision - for the rehabilitation of 28 bridges between 2025 and 2028.</p>
<p> </p>
<p>Stantec Consulting Ltd., was selected as the highest-scoring proponent based on technical and financial evaluations, demonstrating both strong qualifications and competitive pricing. The procurement followed a transparent two-envelope process with a rigorous technical threshold.</p> | 21 | 7 | CMMTTEE | GG |
| 140282 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Award of Negotiated Request for Proposal Document Number Doc4530978523 to Deloitte LLP for the Provision of a Managed Security Services Provider for the City's Office of the Chief Information Security Officer | 2025.GG21.8 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to advise on the results of the Negotiated Request for Proposal Document Number 4530978523 for a Managed Security Services Provider for the City of Toronto's Office of the Chief Information Security Officer. This report is seeking approval from the General Government Committee to enter into an agreement with the recommended supplier, Deloitte LLP. This agreement will enable Deloitte LLP to continue delivering comprehensive cyber security operations and monitoring services for the City's network environment and digital assets, focusing on preventing, detecting, responding to, mitigating, and recovering from cyber threats and events.</p>
<p> </p>
<p>The Managed Security Services Provider will provide the City with a 24x7x365 Security Operations Centre to ensure continuous protection and oversight of the City's existing cyber security systems. Additionally, the Managed Security Services Provider will deliver essential services such as forensics, threat intelligence, device management, and ongoing vulnerability assessments, which are all critical to strengthening the City's overall cyber security posture and response capabilities. The current contract for these services will expire at the end of July 2025, and a new contract must be in place by August 1, 2025, to ensure uninterrupted service delivery.</p> | 21 | 8 | CMMTTEE | GG |
| 140289 | REPORT | N | N | MAIN | ACTION | AMENDED | N | Award of Doc4755698985 to Carla Construction and Maintenance Ltd., for Operation and Maintenance of a Passenger Transportation Shuttle Service for High Park and other Potential Parks | 2025.GG21.9 | — | — | Y | Y | Y | Y | <p>This report seeks authority for the City to enter into a licence agreement with Carla Construction and Maintenance Ltd., for operation and maintenance of a passenger transportation shuttle service within High Park, with potential for additional agreements as required and as deemed feasible at other City parks in the future. The initial agreement is for a term of five years, with two options to extend up to five years each, in favour of the City, provided the licensee is not in default of the agreement.</p>
<p> </p>
<p>The licensee was selected through a Request for Proposal process issued on November 4, 2024 for April 2026 operation. The Request for Proposal supports the goals of the High Park Movement Strategy and improves accessibility to key destinations within High Park with a consistent and predictable service. The solution is environmentally friendly, will modernize customer service, provides a daily shuttle service from April to October 31 annually, and includes a winter service pilot program to expand service availability to year-round operation.</p> | 21 | 9 | CMMTTEE | GG | 4 - Parkdale - High Park | N | … | Report |
| 140277 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Award of Doc4769714345 to Royal Bank of Canada for Banking Services for the City of Toronto | 2025.GG21.10 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to advise on the results of Negotiated Request for Proposal Doc4769714345 for the supply of general banking services, and to request authority to enter into an agreement with the Royal Bank of Canada, the highest scoring supplier meeting the City’s requirements included in the scope of work.</p>
<p> </p>
<p>The contract has an initial five (5) year term commencing July 1, 2025, to June 30, 2030, with options for the City to extend the agreement for two (2) additional five (5) year periods. The initial five (5) year contract is valued at $10,882,907.87 (net of all applicable taxes and charges) and $11,074,447.04 (net of Harmonized Sales Tax recoveries), and the total potential contract value, if all options are exercised, is $32,648,723.60 (net of all applicable taxes and charges) and $33,223,341.14 (net of Harmonized Sales Tax recoveries).</p> | 21 | 10 | CMMTTEE | GG | All | N | … | Report | ACTION | Adopted | Main | — |
| 140279 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Non-Competitive Contract with Zamboni Company Limited for Proprietary Original Equipment Manufacturer Parts and Services for Parks and Recreation | 2025.GG21.11 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to request City Council authority to enter into a non-competitive contract with Zamboni Company Limited, being the only authorized dealer for the supply of proprietary Original Equipment Manufacturer parts and services to Zamboni Ice Resurface Machines, Ice Conditioner Boxes and Zamboni Ice. The contract will be for a period of five years, commencing on November 1, 2025 to October 31, 2030 in the total amount of $1,423,534 net of Harmonized Sales Tax ($1,448,588 net of Harmonized Sales Tax recoveries).</p>
<p> </p>
<p>Ice resurface machines are acquired through Fleet Services and are sourced through a competitive solicitation process, however a non-competitive procurement is required leveraging the exception code 02 - exclusive rights, as original equipment manufacturer parts are available exclusively from Zamboni Company Ltd. Parks and Recreation maintains the equipment and must use Original Equipment Manufacturer parts to ensure manufacturer's warranty for the resurfacers remains valid. This contract will ensure the continued operation of all arenas and outdoor artificial ice rinks operated by the City of Toronto.</p>
<p> </p>
<p>City Council approval is required in accordance with Municipal Code Chapter 195- Purchasing, where the current request exceeds the Chief Purchasing Officer's authority of the cumulative five year commitment for each supplier, under Article 7, Section 195-7.3 (D) of the Purchasing By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code, Chapter 71- Financial Control, Section 71-11A.</p> | 21 |
| 140303 | REPORT | N | Y | MAIN | ACTION | ADOPTED | N | Non-Competitive Contract with Circular Materials Ontario for Authority to Pay Producer Obligation Fees the 2024 Reporting Year | 2025.GG21.12 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to request City Council authority to enter into a non-competitive contract with Circular Materials Ontario, a Producer Responsibility Organization, for services provided to manage the City of Toronto's producer obligations as set out under <a title="https://www.ontario.ca/laws/regulation/r21391" href="https://www.ontario.ca/laws/regulation/r21391">Ontario Regulation 391/21: Blue Box</a>, for 2025 fee payments with an option to renew the contract for an additional one-year term. The non-competitive contract will be for an initial one (1) year term with an option to renew for one (1) additional year. This non-competitive will ensure compliance with the Provincial Regulation for payment of fees.</p>
<p> </p>
<p>A Producer Responsibility Organization is an organization registered with the Resource Productivity and Recovery Authority to provide collection, material recovery, and administration services to producers of designated wastes as an alternative to establishing a management system of their own. For producers of Blue Box materials, services provided by a Producer Responsibility Organizations enable them to meet their regulatory obligations to manage all the designated packaging, printed paper and packaging-like products that they supply into the Ontario marketplace.</p>
<p> </p>
<p>The City of Toronto entered into a Producer Services Agreement with Circular Materials Ontario in 2023 to ensure its compliance with Provincial regulation. The decision to pursue a non-competitive procurement was due in part to the limited timeline for the Province's transition to Extended Producer Responsibility and the City's associated timeline constraints to execute on transition requirements. At the same time the City determined that it was advantageous to enter into an agreement with Circular Materials Ontario as they are the administrator of the Common Collection System for the Blue Box Program. Furthermore, Circular Materials’ dominant position in the Ontario marketplace, along with the existing contractual arrangement with the City as Circular Materials’ recycling service provider during the transition period from July 1, 2023 to December 31, 2025, made Circular Materials the preferred Producer Responsibility Organization for managing the City’s obligations.</p>
<p> </p>
<p>City Council approval is required in accordance with Toronto Municipal Code Chapter 195 - Procurement, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five year commitment under Article 7, Section 195-7.3 (D) of the Procurement By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per Toronto Municipal Code Chapter 71, Financial Control, Section 71-11A.</p> |
| 140267 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Non-Competitive Contract with G.C. Duke Equipment Limited for the Provision of Proprietary Original Equipment Manufacturer Parts and Service for Parks and Recreation | 2025.GG21.13 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to request authority to enter into a non-competitive contract with G.C. Duke Equipment Limited (operating as "G.C. Duke"), being the only authorized dealer in Ontario for the supply of proprietary Original Equipment Manufacturer parts and service for Ransomes Jacobsen and Cushman machines, in the amount of $854,771 net of Harmonized Sales Tax ($869,815 net of Harmonized Sales Tax recoveries) for an initial period of one year, commencing on August 1, 2025 to July 31, 2026, with four separate one option years.</p>
<p> </p>
<p>Mowers are acquired by Fleet Services and are sourced through a competitive solicitation process. Parks and Recreation's Small Engine Mechanics maintain the equipment and must use Original Equipment Manufacturer parts to ensure the manufacturer's warranty for the mowers remains valid. This contract will ensure the continued operation of all golf courses and parks operated and maintained by the City of Toronto.</p> | 21 | 13 | CMMTTEE | GG | All | N | … | Report | ACTION | Adopted |
| 140318 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Non-Competitive Bridge Contract with Acklands-Grainger Inc., for Supply and Delivery of Various Industrial Supplies, Equipment and Services for Various City of Toronto Divisions | 2025.GG21.14 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to request City Council authority to enter into a non-competitive contract with Acklands-Grainger Inc., for the supply and delivery of various industrial supplies, equipment, and services to multiple City of Toronto Divisions such as Toronto Water, Solid Waste Management, Parks, Forestry and Recreation, Toronto Paramedic Services, Purchasing and Materials Management, Toronto Fire Services, Fleet Services, Corporate Real Estate Management and Toronto Emergency Management. The total contract value is $3,053,675, net of all taxes and charges ($3,107,420 net of Harmonized Sales Tax recoveries), for the period from May 1, 2025, to April 30, 2026. The terms and conditions will remain the same as those outlined in Request for Quotation Doc2056216916 (6302-19-0229).</p>
<p> </p>
<p>The City currently has Corporate Contracts with Acklands-Grainger for these services, which expire on April 30, 2025 with a combined value of $12,248,846. Due to delays in preparing a new corporate competitive solicitation, a bridging contract is needed to ensure continuity of service without disruption. This extension will cover the supply and delivery of industrial supplies until April 30, 2026.</p>
<p> </p>
<p>City Council approval is required in accordance with Municipal Code Chapter 195 - Purchasing, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five-year commitment limit for each supplier under Article 7, Section 195-7.3D of the Purchasing By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code, Chapter 71-Financial Control, Section 71-11A.</p> |
| 140237 | REPORT | N | Y | MAIN | ACTION | ADOPTED | N | Expropriation of Portions of Properties at the Rear of Jolly Way and the Rear East Side of Jenkinson Way for the Scarborough Rapid Transit Bus Replacement - Stage 2 | 2025.GG21.15 | — | — | Y | Y | Y | Y | <p>On July 24, 2024, City Council authorized the initiation of expropriation proceedings for temporary easement interests in part of the properties at the rear of Jolly Way and the rear east side of Jenkinson Way for the purpose of accommodating the construction of a dedicated bus roadway (the "Project"). The Project forms part of the Toronto Transit Commission's ("TTC") Scarborough Rapid Transit Bus Replacement and Busway program.</p>
<p> </p>
<p>This report relates to the second stage of the expropriation process. During the first stage and in accordance with the Expropriations Act, Notices of Application for Approval to Expropriate were served on all applicable "registered owners," and published in the newspaper. Parties with affected interests in the land had 30 days to request an inquiry into whether the proposed taking is fair, sound, and reasonably necessary. No requests were received within the 30-day period, and City Council may now approve the expropriation by this Stage 2 report. If authorized, Expropriation Plans will be registered, and associated notices served. Statutory Offers of Compensation must be served prior to the City taking possession of the expropriated properties.</p>
<p> </p>
<p>The property requirements are set out in Appendix A and shown on the draft reference plans attached as Appendix B.</p> | 21 | 15 | CMMTTEE | GG | 21 - Scarborough Centre |
| 140294 | REPORT | N | Y | MAIN | ACTION | ADOPTED | N | Expropriation of Property Interests at 320-326 Bloor Street West for the Spadina Station Streetcar Platform Extension - Stage 2 | 2025.GG21.16 | — | — | Y | Y | Y | Y | <p>On May 22 and 23, 2024, City Council authorized the initiation of expropriation proceedings for permanent and temporary easement interests, in part of the property municipally known as 320 - 326 Bloor Street West, for the purposes of extending the platform at Spadina Station to accommodate two low floor light rail vehicles as part of the Toronto Transit Commission project relating to the Line 2 Capacity Enhancement Program (the "Project"). The Project forms a part of the Toronto Transit Commission 2024 - 2033 Capital Budget. </p>
<p> </p>
<p>This report relates to the second stage of the expropriation process. During the first stage and in accordance with the Expropriations Act, Notices of Application for Approval to Expropriate were served on all applicable "registered owners" and published in the newspaper. Parties with affected interests in the land had 30 days to request an inquiry into whether the proposed taking is fair, sound, and reasonably necessary. No requests were received within the 30-day period, and City Council may now approve the expropriation by this Stage 2 report. If authorized, an Expropriation Plan will be registered, and associated notices served. Statutory Offers of Compensation must be served prior to the City taking possession of the expropriated properties.</p>
<p> </p>
<p>The property requirements are set out in Appendix A and shown on the draft reference plan attached as Appendix B.</p> | 21 | 16 | CMMTTEE | GG |
| 140284 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Application for Approval to Expropriate Temporary Easements for the Mid-Town Toronto Storm Sewer Relief Project - Stage 1 | 2025.GG21.17 | — | — | Y | Y | Y | Y | <p>This report seeks authority to initiate expropriation proceedings for temporary easements interests in parts of the properties municipally know as 239 Hillhurst Boulevard, 243 Hillhurst Boulevard and 595 St. Clements Avenue for the purpose of completing Engineering and Construction Services’ Mid-Town Storm Sewer Relief project.</p>
<p> </p>
<p>This is Stage 1 of the expropriation process. Should City Council adopt the recommendations in this report, staff will serve and publish the Notice of Application for Approval to Expropriate Land on each registered owner. Owners, as defined in the Expropriations Act (the "Act"), will have 30 days to request a hearing into whether the City's proposed taking is fair, sound and reasonably necessary.</p>
<p> </p>
<p>Staff may report back to City Council with a Stage 2 report, providing details on property values and other costs, and if a hearing is requested, the report of the Ontario Land Tribunal. The proposed expropriations would only be effected after adoption by City Council, as approving authority, of the Stage 2 report, by registration of an expropriation plan(s), which would then be followed by the service of notices as required by the Act.</p>
<p> </p>
<p>Before the City can take possession of the expropriated properties, offers of compensation based on appraisal reports must be served on each registered owner.</p> | 21 | 17 | CMMTTEE | GG | 8 - Eglinton - Lawrence |
| 140304 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Payments Modernization Framework | 2025.GG21.18 | — | — | Y | Y | Y | Y | <p>Torontonians expect convenience and choice when making payments to the City of Toronto. While many customers find paying bills, fees, permits, and fines using digital payment methods easier and more convenient, some prefer making payments by cash or cheques, or through their own financial institutions. As technology and payment trends continue to evolve, the City is comprehensively assessing the different payment solutions offered and considering how to improve the customer experience to serve Toronto's diverse and multi-generational population.</p>
<p> </p>
<p>The purpose of this report is firstly to summarize the research conducted and provide an overview of the City's payments landscape. This report also identifies the following policy objectives that form the proposed Payments Modernization Framework, that will guide the City's approach to developing, designing, and implementing its payment strategy:</p>
<p> </p>
<p style="padding-left: 30px;">1. Provide customers choice and convenience through multi-channel options;</p>
<p> </p>
<p style="padding-left: 30px;">2. Provide a consistent and modern payment experience with minimum standards that can be adapted to Divisional needs; and,</p>
<p> </p>
<p style="padding-left: 30px;">3. Ensure a transparent approach for establishing and managing transaction fees.</p>
<p> </p>
<p>If adopted, the objectives will guide the evaluation of existing payment options offered by the City, and a strategy for future payment options and processes. Staff will report back to the General Government Committee by the fourth quarter of 2025 with a Payments Modernization Strategy, including a recommended implementation approach, and whether a procurement is needed to enable implementation.</p> | 21 |
| 140334 | REPORT | N | Y | MAIN | ACTION | ADOPTED | N | Overview of Security Practices for Employee Access Card Photos | 2025.GG21.19 | — | — | Y | Y | Y | Y | <p>This report provides an overview of current practices for replacing or obtaining a new City of Toronto employee security card, including actions taken to maintain the security and integrity of the access card photo issuance process, as directed by GG19.23 "City of Toronto Employee Security Cards".</p> | 21 | 19 | CMMTTEE | GG | All | N | … | Report | ACTION | Adopted | Main | — | — | Committee | … | … | … | … | … | … |
| 140326 | REPORT | N | N | MAIN | ACTION | ADOPTED | N | Response to Request for Targeted 311 Enhancements | 2025.GG21.20 | — | — | Y | Y | Y | Y | <p>The Customer Experience Division is committed to the continuous improvement of the 311 online service experience, as well as the introduction of new features and capabilities, where feasible, that support efficient service delivery and enhance the customer experience. Improvements are informed by ongoing feedback from stakeholders, including the public and elected officials, as well as proactive and continuous reviews by City staff.</p>
<p> </p>
<p>At its meeting in February 2025, a letter was submitted to the General Government Committee, outlining specific, targeted areas of functionality and usability of the City of Toronto's 311 service for review. While the City continues to advance broader continuous improvement efforts, the purpose of this report is to respond to the specific areas raised and outline steps that the City has taken or is taking to address these targeted areas, including:</p>
<p> </p>
<p style="padding-left: 30px;">1. Parks and Recreation Integration, which is underway. Parks operations is expected to be integrated by the end of the third quarter of 2025.</p>
<p style="padding-left: 30px;"> </p>
<p style="padding-left: 30px;">2. Enhancements to the 311 self-serve experience for reporting graffiti to the City, which were implemented in the first quarter of 2025.</p>
<p style="padding-left: 30px;"> </p>
<p style="padding-left: 30px;">3. Improvements to the public-facing knowledge base articles to better direct the public to appropriate agencies to report issues with externally managed utility boxes and utility poles, which were implemented in the first quarter of 2025.</p>
<p style="padding-left: 30px;"> </p>
<p style="padding-left: 30px;">4. Removal of the optional fax number field from the contact information section of Service Request forms, implemented in the first quarter of 2025.</p>
<p style="padding-left: 30px;"> </p>
<p style="padding-left: 30px;">5. Completed investigation of reported instances of users searching the 311 application for the status of Service Request Orders for "graffiti removal in progress", and instead being directed to contact 311. Staff have not been able to recreate this situation, but remain committed to addressing this issue should it arise again.</p>
<p style="padding-left: 30px;"> </p>
<p style="padding-left: 30px;">6. Feasibility assessment of introducing account functionality in the 311 app and portal, enabling users to log in, submit Service Requests, and view their request history more easily. The feasibility assessment will be completed by the end of the third quarter of 2025. </p> |
| 140206 | LETTER | N | Y | MAIN | ACTION | ADOPTED | N | Toronto Zoo Community Conservation Centre - Lease With University of Toronto Scarborough | 2025.GG21.21 | — | — | Y | Y | Y | Y | <p>At its meeting on April 4, 2025, the Board of Management of Toronto Zoo considered Item <a href="https://secure.toronto.ca/council/agenda-item.do?item=2025.ZB15.11">ZB15.11</a> and made recommendations to the City Council.</p>
<p><br />This report seeks approval in principle from the Board of Management of the Toronto Zoo on the terms of a lease arrangement between the City of Toronto, Toronto Zoo and the Governing Council of the University of Toronto for the use of dedicated and shared lab and classroom spaces by University of Toronto Scarborough for the purposes of delivering post secondary education programs at the Toronto Zoo Community Conservation Centre.</p> | 21 | 21 | CMMTTEE | GG | All | N | … | Letter | ACTION | Adopted | Main | — | — | Committee | … |
| 140523 | REPORT | N | N | NEW | ACTION | ADOPTED | N | Nominal Sublicense Agreement with Malvern Family Resource Centre for Use of a Portion of the Finch Hydro Corridor as a Community Garden | 2025.GG21.22 | — | — | Y | Y | Y | Y | <p>The purpose of this report is to seek Council authority to enter into a nominal sublicense agreement (the "Sublicense Agreement") with the sublicensee, the Malvern Family Resource Centre, to permit the non-exclusive use of approximately 2.6 acres of land located within the Finch Hydro Corridor, in the vicinity of Morningside Avenue and McNicoll Avenue (the “Sublicensed Area”), as more particularly outlined in Appendix A of this report. The Sublicense Agreement will be for a term of five years with one option to extend for a further term of five years and will allow the Malvern Family Resource Centre to expand and continue operating a community garden under the City’s Community Engagement and Entrepreneurial Development Gardens Pilot Program.</p>
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<p>Since 2021, the Malvern Family Resource Centre has been using a portion of the Sublicensed Area to operate a community garden to serve the Malvern neighbourhood in Scarborough. The Malvern Family Resource Centre is advancing plans to expand the community gardens by an additional one acre, bringing the total Sublicensed Area to approximately 2.6 acres.</p>
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<p>The City, as licensee, entered into a Master Licence of Land for Public Recreational Purposes dated October 26, 2010 with Ontario Infrastructure and Lands Corporation, as licensor, for the Finch Hydro Corridor lands (the "Master License Agreement"). The Malvern Family Resource Centre has received renewed approval from Hydro One Networks Inc., for continued use of the site, as well as for the proposed expansion of the garden.</p> | 21 | 22 |
| 140483 | DFTBYLAW | N | N | MAIN | ACTION | ADOPTED | N | Introduction of By-law | 2025.GG21.23 | DELEG | — | Y | Y | Y | Y | <p>The General Government Committee will introduce confirming bill.</p> | 21 | 23 | CMMTTEE | GG | All | N | — | Draft By-law | ACTION | Adopted | Main | Delegated | — | Committee | … | … | … | … | … | … | … | … | … |