▶ Complaints and Compliments - Process Enhancements
Adopted
All
2024.EX13.15
▶ Selection Process for the City of Toronto’s representative on the OMERS Board of Directors
Adopted
All
2024.EX13.18
▶ City’s Fair Wage Policy - Referral to Executive Committee
Adopted
All
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<p><span style="font-family: arial, helvetica, sans-serif;"><strong>Announcements</strong></span><br />The Chair acknowledged that the Executive Committee was meeting on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. The Chair also acknowledged that Toronto is covered by Treaty 13 with the Mississaugas of the Credit.</p>
<p> </p>
<p>Where the Members of the Executive Committee listed in the attendance for this meeting participated remotely, they were counted for quorum as permitted by Section 189(4.2) of the City of Toronto Act, 2006, and City Council's Procedures.</p>
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133532
LETTER
N
N
MAIN
ACTION
AMENDED
N
An Overview of Student Nutrition Program
2024.EX13.1
Y
Y
Y
Y
<p>At its meeting on March 4, 2024, the City-School Boards Advisory Committee considered item <a href="https://secure.toronto.ca/council/agenda-item.do?item=2024.TS1.5">TS1.5</a>, and made recommendations to Council.</p>
<p> </p>
<p> </p>
<p>Summary from the City-School Boards Advisory Committee:</p>
<p> </p>
<p>Althea Hutchinson, Director of Operations and Business Services, Toronto Public Health will give an overview of Student Nutrition Programs in the City of Toronto.</p>
13
1
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Paul Ainslie, Alejandra Bravo, Shelley Carroll, Olivia Chow (Chair), Mike Colle, Paula Fletcher, Ausma Malik, Josh Matlow, Jennifer McKelvie, Amber Morley, Gord Perks
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Jamaal Myers
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<p>That the Executive Committee confirm the minutes from the meeting held on February 29, 2024.</p>
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133846
LETTER
N
N
MAIN
ACTION
AMENDED
N
Supporting potential city-building opportunities on Toronto District School Board lands
2024.EX13.2
Y
Y
Y
Y
<p>As stewards of over 5,000 acres of land throughout the city, the Toronto District School Board (TDSB) has unique opportunities to advance city-building initiatives on its lands that are deemed surplus, which could bring significant benefits to students and local communities as the city grows.</p>
<p> </p>
<p>A recent example is the Davisville Community and Aquatic Centre, a new City-led aquatic and multi-use community centre on the site of the Davisville Junior Public School and Spectrum Alternative School. There will be shared facilities so the school will have access to the swimming pools, and the City will have access to the school's gymnasium and underground parking outside of school hours to support City recreation programming.</p>
<p> </p>
<p>To help facilitate future opportunities, TDSB has requested the Ministry of Education to amend provincial regulations to enable them leverage broader city-building benefits on its surplus lands.</p>
<p> </p>
<p>Currently, under provincial rules, if a piece of property owned by the school board is deemed surplus, the school board is required to obtain fair market value for the public asset.</p>
<p> </p>
<p>The TDSB has recommended that school boards be able to request an exemption from the Minister of Education on the requirement to obtain fair market value for the lands, where there are opportunities to enhance education and learning opportunities for students, or if the proposed use would advance a provincial priority, such as long-term care uses, strategic housing opportunities, or Truth, Justice and Reconciliation.</p>
<p> </p>
<p>While fair market value would be sought in most circumstances, this proposed change would help achieve some of the City and Province's broader goals on publicly-owned lands. City Council, as part of 2022.CC2.1 "2023 Housing Action Plan”, has directed staff to engage with school boards to encourage the creation of housing on their lands.</p>
<p> </p>
<p>Additionally, through 2022.MM45.6, in support of a 'For Indigenous, By Indigenous' affordable housing project, City Council requested the Province of Ontario and/or the Minister of Education and Training to exempt from the requirements of Ontario Regulation 444/98, Disposition of Surplus Property, TDSB-identified surplus sites that can be conveyed to Indigenous housing developers at lower than market or nominal cost for the purpose of building permanently affordable rental housing for Indigenous communities; and requested that the Toronto District School Board and the Toronto Land Corporation consider conveying a narrow strip of greenspace neighbouring the project to Gabriel Dumont Non-Profit Homes Inc. at lower than market value or nominal cost for the purpose of building more permanently affordable rental housing for Indigenous communities as part of the project.</p>
<p> </p>
<p>This letter proposes to endorse the TDSB’s request, and to forward this endorsement to the provincial Minister of Education.</p>
13
2
CMMTTEE
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…
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133847
REPORT
N
N
MAIN
ACTION
ADOPTED
N
Rexdale-Casino Woodbine Community Benefits Agreement: 2023 Progress Update
2024.EX13.3
Y
Y
Y
Y
<p>The Rexdale-Casino Woodbine Community Benefits Agreement was adopted by City Council in 2018 as a condition of expanded gaming at the Woodbine Racetrack site. The Agreement established a range of community benefits requirements that One Toronto Gaming must fulfill.</p>
<p> </p>
<p>The terms of the Agreement require One Toronto Gaming to provide annual progress reports to the City and for staff to provide annual update reports to City Council. 2023 marked the fifth year since the establishment of the Rexdale-Casino Woodbine Community Benefits Agreement. This report provides a progress update on the status of the Rexdale-Casino Woodbine Community Benefits Agreement, the City's share of gaming revenues for 2023, and the opening of the expanded site. This report also includes key findings from a five-year review of the Agreement.</p>
<p> </p>
<p>The majority of the targets and requirements of the Rexdale-Casino Woodbine Community Benefits Agreement are being met or are on track to being met. Highlights of One Toronto Gaming's progress as of December 31, 2023, include:</p>
<p> </p>
<p style="padding-left: 30px;">-Child Care Centre: One Toronto Gaming provided the required $5 million contribution to the City of Toronto in 2018. A feasibility study to identify the location of the future child care centre was completed in April 2023. The child care centre will be connected to a Toronto Community Housing Corporation building unit located near the casino.</p>
<p style="padding-left: 30px;">-International Marketing Plan: One Toronto Gaming submitted an International Marketing Plan to the City of Toronto in May 2023.</p>
<p style="padding-left: 30px;">-Local and Social Hiring (Operations): Of the 2,768 new hires since 2018, 44 percent (1,211 individuals) self-identified as a social hire and nine percent (239 individuals) were local hires. The target for local hires has not yet been met. Categories for self-identification are not mutually exclusive. Actions to meet this target are further detailed in this report.</p>
<p style="padding-left: 30px;">-Local and Social Hiring (Construction): Of the 2,740 people employed on the construction site since 2018, 28 percent (777 individuals) self-identified as a social hire and two percent (60 individuals) self-identified as a local hire. The target for local hires has not yet been met. Actions to meet this target are further detailed in this report.</p>
<p style="padding-left: 30px;">-Full-Time Employment: Of the 1,734 active employees, 63 percent (1,096 individuals) are employed on a full-time basis and 37 percent (638 individuals) are employed on a part-time basis.</p>
<p style="padding-left: 30px;">-Supply Chain Diversity: In 2023, One Toronto Gaming spent $87.7 million across 14 local suppliers, representing 32 percent of their total procurement spend. One Toronto Gaming spent $4.6 million across 10 diverse suppliers, representing two percent of their total procurement spend.</p>
<p style="padding-left: 30px;">-Community Access to Space: Great Canadian Casino Resort Toronto's entertainment venue opened on December 31, 2023. One Toronto Gaming submitted a draft of the Community Access to Space Policy and Procedure to the City in January 2024 and the City is currently reviewing the draft policy and procedure.</p>
<p style="padding-left: 30px;">-Responsible Gambling: All Responsible Gambling measures are being met.</p>
<p> </p>
<p>As part of the redevelopment, Great Canadian Entertainment opened Great Canadian Casino Resort Toronto (formerly known as Casino Woodbine) and a partially opened hotel in the summer of 2023. The entertainment venue was opened in December 2023. Great Canadian Casino Resort Toronto has reported that while the majority of the casino's mass hiring efforts took place in 2023, there are remaining opportunities to continue connecting the local Rexdale community to employment at the casino. One Toronto Gaming, the City, and the Community Steering Committee remain committed to working together to advance the Rexdale-Casino Woodbine Community Benefits Agreement to maximize positive outcomes for local and equity-deserving residents.</p>
13
3
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Report
ACTION
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Main
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133325
LETTER
N
Y
MAIN
ACTION
AMENDED
N
The Somali Centre for Culture and Recreation
2024.EX13.4
Y
Y
Y
Y
<p>At its meeting on February 16, 2024, the Board of Directors of CreateTO considered Item <a href="https://secure.toronto.ca/council/agenda-item.do?item=2024.RA9.6">RA9.6</a> and made recommendations to City Council.</p>
<p> </p>
<p> </p>
<p>Summary from the report (February 2, 2024) from the Chief Executive Officer, CreateTO:</p>
<p> </p>
<p>The Somali Centre for Culture and Recreation ("Somali Centre") is a registered non-profit organization led by a group of Somali Canadian young professionals from across Ontario aiming to create a dedicated cultural recreation and community space for the Somali population in Toronto. According to the organization, there has been a 40-year effort from the Somali community to develop a culture and recreation centre in Toronto to address the needs of this under-served community.</p>
<p> </p>
<p>Beginning in the 1970s, the community began working with local leaders and politicians to advocate for this type of facility. The main goal of this centre is to create a "…central space for the Somali community to gather and receive culturally appropriate community services from non-profit service providers and agencies." After decades of advocacy, Toronto City Council adopted a motion in July 2022 to direct City of Toronto and CreateTO staff to work with the Somali Centre on a feasibility study to identify potential sites for this facility.</p>
<p> </p>
<p>This report provides an outline of the collaborative process undertaken by CreateTO, the City of Toronto, and the Somali Centre and provides a staff review of their feasibility study. Next steps will include a continued effort to work together and to understand the operating model and long-term financial feasibility of the Somali Centre.</p>
13
4
CMMTTEE
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All
N
1713326400000
…
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ACQUIS
A proposed or pending acquisition or sale of land by the City of Toronto
A proposed or pending acquisition or sale of land for municipal or local board purposes
—
133845
LETTER
N
N
MAIN
ACTION
ADOPTED
N
New Island, New Beginnings:
Furthering Reconciliation and an Indigenous Cultural Framework for the Port Lands
2024.EX13.5
Y
Y
Y
Y
<p>On March 29, 2023, MM5.3 – Place Names in the Port Lands was adopted by City Council. Since then, City staff have been working with an Indigenous engagement consultant and Elder to design the engagement related to this work. The process, which will include a place naming advisory circle, will result in a recommended Indigenous name for the Island and a list of proposed names for streets and parks, to be considered by City Council in the fall of 2024. A permanent name for the Island will be needed in the early fall as Waterfront Toronto is expected to complete their Port Lands Flood Protection project’s river excavation work. The park and street names will be required by the end of 2024.</p>
<p> </p>
<p>In addition, this can provide future opportunities for the City to collaborate with Indigenous communities and use their leadership for a number of projects including affordable rental housing and economic development initiatives.</p>
<p> </p>
<p>The neighbourhoods, parks and public realm that are taking shape in the Port Lands offer a unique moment to support Indigenous cultural revitalization and to integrate Indigenous knowledge systems, oral histories, protocols, and connections to the land into the waterfront revitalization process. This motion requests that staff report on a culturally informed framework that coordinates and communicates the many projects in line with the Reconciliation Action Plan in both the Island and the Port Lands.</p>
13
5
CMMTTEE
EX
14 - Toronto - Danforth
N
1713326400000
…
Letter
ACTION
Adopted
Main
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Adopted
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133896
REPORT
N
N
MAIN
ACTION
AMENDED
N
Status Update: Capital Prioritization Framework
2024.EX13.6
Y
Y
Y
Y
<p>At its meeting on September 6, 2023, City Council considered the Updated Long-Term Financial Plan. As part of the report, staff committed to developing a capital prioritization framework for the 2025 budget planning process. The framework is intended to provide the City with an objective tool and approach for prioritizing capital projects based on a set of weighted criteria - according to capital project categories, spend rates, availability and eligibility of funding, risk assessment, environmental, social and governance contributions, and strategic alignment with the City's priorities.</p>
<p>Item EX7.1: <a href="https://secure.toronto.ca/council/agenda-item.do?item=2023.EX7.1">https://secure.toronto.ca/council/agenda-item.do?item=2023.EX7.1</a></p>
<p> </p>
<p>The Chief Financial Officer and Treasurer will be submitting a report to Executive Committee before its meeting on April 9, 2024, that provides a status update on the development of a capital prioritization framework, including key considerations and next steps.</p>
13
6
CMMTTEE
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133980
REPORT
N
N
SUPPL
ACTION
NO_ACTN
N
Status Update: Capital Prioritization Framework
2024.EX13.6a
Y
Y
Y
Y
<p>At its meeting on September 6, 2023, City Council considered the Updated Long-Term Financial Plan (LTFP), which identified immediate and long-term opportunities to address the City's fiscal challenges. As part of the report, staff committed to developing a capital prioritization framework for the 2025 budget planning process. This report provides a status update on that work.</p>
<p> </p>
<p>Following completion of the 2024 budget process, staff began developing a comprehensive framework for capital prioritization, which is intended to provide the City with an objective tool and approach for prioritizing capital projects within the City’s financial and project delivery capacity, based on a set of weighted criteria. Consideration is being given to a variety of criteria, including capital project categories, state of good repair requirements, spend rates, availability and eligibility of funding, risk assessment, environmental, social and governance contributions, and strategic alignment with the City's priorities. The framework is intended to ultimately enhance the City’s existing prioritization process.</p>
<p> </p>
<p>As a next step, staff will continue to consult with similar government entities and City Division and Agency stakeholders to develop final prioritization criteria and applicable weighting. In addition, staff will develop a tool to facilitate the prioritization process across a multi-billion dollar capital program. During the 2025 budget process, the framework will be applied to capital project data collected, starting with new capital projects, before expanding to the full 10-Year Capital Budget and Plan and unfunded priorities. Further updates on the capital prioritization framework will be provided during the 2025 budget process.</p>
13
6
CMMTTEE
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All
N
—
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Report
ACTION
No Action
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Decision information not found
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133385
LETTER
N
Y
MAIN
ACTION
AMENDED
N
TO Live - 2023 Fourth Quarter Financial Results and Commentary
2024.EX13.7
Y
Y
Y
Y
<p>At its meeting on February 15, 2024, Board of Directors of TO Live considered item <a href="https://secure.toronto.ca/council/agenda-item.do?item=2024.CT8.4">CT8.4</a> and made recommendations to City Council.</p>
<p> </p>
<p> </p>
<p>Summary from the report (January 23, 2024) from the President and Chief Executive Officer, TO Live:</p>
<p> </p>
<p>The purpose of this report is to present the 2023 fourth quarter financial results to the Board.</p>
13
7
CMMTTEE
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All
N
1713326400000
…
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ACTION
Amended
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Amended
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PROP_SUP
Contains financial information supplied in confidence to the Board of Directors to TO Live, which if disclosed, could reasonably be expected to significantly prejudice the competitive position or significantly interfere with the contractual or other negotiations of a person, group of persons or organization
Certain proprietary information supplied in confidence to the municipality/local board
—
133841
REPORT
N
N
MAIN
ACTION
ADOPTED
N
2024 Education Property Tax Levy and Clawback Rate By-Law
2024.EX13.8
Y
Y
Y
Y
<p>In accordance with various legislative requirements, City Council must annually adopt the following by-laws associated with property taxes:</p>
<p> </p>
<p>- the municipal levy;</p>
<p>- the education levy; and</p>
<p>- the claw-back rate for properties in the commercial, industrial and multi-residential property classes.</p>
<p> </p>
<p>These by-laws are required to enable the City to issue the final property tax bills for the year, for both municipal and school purposes. Following City Council's adoption of the 2024 municipal property tax rates at its meeting, this report now addresses the education levy and the claw-back rate.</p>
<p> </p>
<p>This report recommends adoption of the 2024 education tax rates and education property tax levy for school purposes, as required by legislation. The City of Toronto levies and collects education taxes on behalf of the Province of Ontario, based on the education tax rates set out in Ontario Regulation 400/98, as amended. The education property tax rates prescribed by the Province for 2024 remain unchanged from the previous year for all classes. Accordingly, the average household will see no increase in their education tax this year.</p>
<p> </p>
<p>In addition, this report addresses the requirements associated with the clawback rate for properties in the commercial, industrial and multi-residential property classes. In February 2024, City Council adopted the continued policy of limiting ('capping') allowable tax increases to a maximum of 10% of a property's prior year's annualized taxes for properties in those classes with a property tax bill increase greater than $500. This capping policy protects commercial, industrial and multi-residential properties from significant annual tax increases.</p>
<p> </p>
<p>In order to capture the lost revenue from properties that are capped, the City annually calculates a clawback rate that effectively results in withholding part of a property’s decrease due to reassessment, as applicable. This report recommends the 'clawback percentage', which represents the amount the City will retain from any decreases in property tax bills, to offset the capping policy. This therefore means that the tax bill will reflect the 'allowable decrease' percentage applied for the year, which in fact is the portion of the decrease the property will be able to retain.</p>
13
8
CMMTTEE
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All
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1713326400000
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Adopted
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133789
REPORT
N
N
MAIN
ACTION
AMENDED
N
Options for Public Information or Consultation Strategies on Constitutional Amendments or Changes to Toronto’s Authorities
2024.EX13.9
Y
Y
Y
Y
<p>This report responds to City Council’s request for options, methods and budget implications of a public information strategy that could be used to inform the public about recognizing and enshrining City of Toronto authorities within the Canadian Constitution and/or a public consultation strategy that would seek public input on where the City of Toronto should have more power or authorities.</p>
<p> </p>
<p>A range of communications and public engagement options are presented in this report, from basic to moderate to best-practice in these areas. If City Council has already made a policy decision or is seeking confirmation from the public about a policy position, then basic or moderate strategies might be chosen. If City Council is seeking considerable input, advice and involvement of the public to inform a policy position, a more comprehensive set of tactics, time and resources would be required.</p>
<p> </p>
<p>Considerations when developing a public information or consultation strategy for a complex, city-wide and whole-of-government public policy issue are outlined in this report and include:</p>
<p style="padding-left: 30px;"> </p>
<p style="padding-left: 30px;">- The size and diversity of Toronto's population.</p>
<p style="padding-left: 30px;">- Applicable legislation, City policies, Council decisions, research or existing public input on the issue.</p>
<p style="padding-left: 30px;">- The complexity of the issues being communicated and consulted on.</p>
<p style="padding-left: 30px;">- Any sectors, communities, City divisions, agencies or partners who may be impacted by the issue or a decision by Council.</p>
<p style="padding-left: 30px;">- The public’s interest and level of understanding of the City, the issue and its impact on them.</p>
<p style="padding-left: 30px;">- How people receive information and want to be engaged.</p>
<p style="padding-left: 30px;">- Barriers to public participation and supports participants require to participate.</p>
<p style="padding-left: 30px;">- The City’s Reconciliation Action Plan, the Toronto Action Plan to Confront Anti-Black Racism, and other equity-related policies and plans.</p>
<p style="padding-left: 30px;">- If there are any municipal, provincial or federal legislated processes, reporting requirements, critical steps or timelines that must be followed.</p>
<p style="padding-left: 30px;">- The appropriate tactics and methods to meet stated objectives and where in the decision-making process the strategies would occur.</p>
<p style="padding-left: 30px;">- City staff capacity, need for external consultants, available budget and timelines.</p>
<p style="padding-left: 30px;"> </p>
<p>Information from past consultations and engagements for complex public policy issues served as the basis for identifying potential methods and resource requirements for a city-wide public information or consultation strategy at the scale and scope required for seeking constitutional changes or amendments to Toronto’s authorities.</p>
13
9
CMMTTEE
EX
All
N
1713326400000
…
Report
ACTION
Amended
Main
Committee
…
…
…
…
…
…
…
…
…
…
…
—
…
ACTION
true
Amended
…
…
…
…
—
—
—
—
133803
REPORT
N
Y
MAIN
ACTION
NO_ACTN
N
The legal mechanism for amending the Constitution to recognize and enshrine certain City of Toronto authorities
2024.EX13.9a
Y
Y
Y
Y
<p>This report responds to a request for the City Solicitor to outline the legal mechanisms for amending the Canadian Constitution to recognize and enshrine certain City of Toronto authorities to establish what is has been referred to as a "Charter City". The potential use of various approaches to seek an amendment is discussed in detail in the Confidential Attachment 1.</p>
13
9
CMMTTEE
EX
All
N
1713326400000
…
Report
ACTION
No Action
Main
Committee
…
…
…
…
…
…
…
…
…
…
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—
…
ACTION
true
No Action
…
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…
…
SOLICIT
Advice or communications that are subject to solicitor-client privilege
The receiving of advice that is subject to solicitor-client privilege
a
133642
REPORT
N
N
MAIN
ACTION
ADOPTED
N
Authority to Accept Bequest Donation to Toronto Archives
2024.EX13.10
Y
Y
Y
Y
<p>The purpose of this report is to request approval from City Council to accept a 2023 bequest donation of $162,962.96 from Katherine Anne Hartley to Toronto Archives.</p>
<p> </p>
<p>The value of this donation exceeds the $50,000 threshold for donation acceptance under the <a href="https://www.toronto.ca/business-economy/partnerships-sponsorships-donations/donate/donations-to-the-city-of-toronto-for-community-benefits-policy/">Donations to the City of Toronto for Community Benefits Policy</a>. City Council approval is required in accordance with <a href="https://www.toronto.ca/legdocs/municode/1184_071.pdf">Municipal Code Chapter 71 Financial Control</a>, where the value of this bequest exceeds the $50,000 threshold for division heads to accept and spend donated funds under Article X, Section 71-19.</p>
13
10
CMMTTEE
EX
All
N
1713326400000
…
Report
ACTION
Adopted
Main
Committee
…
…
…
…
…
…
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…
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—
…
ACTION
true
Adopted
…
…
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—
—
—
—
133821
REPORT
N
N
MAIN
ACTION
ADOPTED
N
Approval of Recommended Retention Schedule for Accountability Records for Ombudsman Toronto
2024.EX13.11
Y
Y
Y
Y
<p>The purpose of this report is to seek Council's approval of a retention schedule for accountability records of Ombudsman Toronto in accordance with section 3-7.6B of Municipal Code Chapter 3, Accountability Officers.</p>
<p> </p>
<p>The City of Toronto Act, 2006 does not allow for the destruction of records of the City, including records of Ombudsman Toronto, unless they are destroyed in accordance with a retention schedule.</p>
13
11
CMMTTEE
EX
All
N
1713326400000
…
Report
ACTION
Adopted
Main
Committee
…
…
…
…
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—
…
ACTION
true
Adopted
…
…
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…
—
—
—
—
133842
LETTER
N
N
MAIN
ACTION
ADOPTED
N
Customer Experience Division Annual Report - 2023
2024.EX13.12
Y
Y
Y
Y
<p>At its meeting on March 19, 2024, the Service Excellence Committee considered item <a href="https://secure.toronto.ca/council/agenda-item.do?item=2024.SE2.1">SE2.1</a> and made recommendations to the Executive Committee.</p>
<p> </p>
<p> </p>
<p>Summary from the report (March 5, 2024) from the Executive Director, Customer Experience:</p>
<p> </p>
<p>City Council, at its meeting on September 30, 2020, requested the Executive Director, Customer Experience, formerly known as the Director, 311 Toronto, to provide information on trending issues received via the Customer Experience Division (CXD), on a yearly basis. The purpose of this report is to provide a summary of Customer Experience Division’s services, contact centre volumes, projects, and divisional collaborations in 2023.</p>
13
12
CMMTTEE
EX
All
N
—
…
Letter
ACTION
Adopted
Main
Committee
…
…
…
…
…
…
…
…
…
…
…
—
…
ACTION
true
Adopted
…
…
…
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—
—
—
—
133843
LETTER
N
N
MAIN
ACTION
ADOPTED
N
Complaints and Compliments - Process Enhancements
2024.EX13.13
Y
Y
Y
Y
<p>At its meeting on March 19, 2024, the Service Excellence committee considered item <a href="https://secure.toronto.ca/council/agenda-item.do?item=2024.SE2.2">SE2.2</a> and made recommendations to the Executive Committee.</p>
<p> </p>
<p> </p>
<p>Summary from the report (March 8, 2024) from the Executive Director, Customer Experience:</p>
<p> </p>
<p>At its meeting on December 18, 2023, the City of Toronto's Service Excellence Committee requested the City Manager, in consultation with the Executive Director of the Customer Experience Division (CXD), to report back to the Service Excellence Committee by the end of March 2024 on efforts underway to enhance the complaints and compliments mechanisms across various divisions and City Offices.</p>
<p> </p>
<p>This report responds to the Committee's request by summarizing the achievements of 2023 and presenting a strategic framework for 2024, focusing on Phase 1 outcomes and the preparation for further expansion.</p>
<p> </p>
<p>The City of Toronto's Complaints and Compliments project is a strategic initiative designed to improve, standardize and simplify the process of making a complaint or providing feedback to the City, for increased transparency, fairness, and accessibility. Throughout 2023, considerable progress was made in the design and development of new business processes, content simplification, and preparation for the Phase 1 launch. The strategic approach for the upcoming year is focused on a rigorous evaluation of the initial implementation, continuous stakeholder engagement, and the thoughtful expansion of the project's reach to additional divisions.</p>
13
13
CMMTTEE
EX
All
N
—
…
Letter
ACTION
Adopted
Main
Committee
…
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—
…
ACTION
true
Adopted
…
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—
—
—
—
133844
LETTER
N
N
MAIN
ACTION
AMENDED
N
311 Reporting and Dashboards
2024.EX13.14
Y
Y
Y
Y
<p>At its meeting on March 19, 2024, the Service Excellence Committee considered item <a href="https://secure.toronto.ca/council/agenda-item.do?item=2024.SE2.3">SE2.3</a> and made recommendations to the Executive Committee.</p>
<p> </p>
<p> </p>
<p>Summary from the report (March 8, 2024) from the Executive Director, Customer Experience:</p>
<p> </p>
<p>The Service Excellence Committee requested the City Manager, in consultation with the Executive Director, Customer Experience (311), to report back to the Service Excellence Committee by the end of March 2024 on a reporting system that includes Ward Dashboards and key performance indicator data from individual City Divisions.</p>
<p> </p>
<p>This report will:</p>
<p> </p>
<p>- Provide an overview of existing 311 information available to Councillors and Divisions.</p>
<p>- Provide information on the progress towards the establishment of Ward Dashboards and key performance indicator (KPI) data from specific City Divisions.</p>
<p>- Identify cross-functional teams that have been engaged in planning around the Dashboards and key performance indicators.</p>
<p>- Provide high-level next steps to producing a Dashboard.</p>
13
14
CMMTTEE
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All
N
—
…
Letter
ACTION
Amended
Main
Committee
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…
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ACTION
true
Amended
…
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—
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133409
LETTER
N
N
MAIN
ACTION
ADOPTED
N
Selection Process for the City of Toronto’s representative on the OMERS Board of Directors
2024.EX13.15
Y
Y
Y
Y
<p>To clarify the procedure undertaken by the City of Toronto to appoint its representatives on OMER’s Sponsor Board of Directors and Administration Corporation Board of Directors. it would be beneficial for the City Manager to report back to the Executive Committee at it’s May 14, 2024, Committee meeting.</p>
<p> </p>
<p>The OMERS website, contains detailed information on their governance model <a href="https://www.omers.com/omers-governance">OMERS Governance</a>, and roles of board members. As their work is significant, understanding the selection process, as well as exploring new appointment procedures, would be beneficial to the City of Toronto.</p>
13
15
CMMTTEE
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All
N
—
…
Letter
ACTION
Adopted
Main
Committee
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ACTION
true
Adopted
…
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134098
LETTER
N
N
NEW
ACTION
AMENDED
N
Establishing a FWC26 Financial Oversight Subcommittee
2024.EX13.16
Y
Y
Y
Y
<p>As the City prepares to host six matches during the FIFA World Cup 2026 (FWC26), City Council has committed to delivering the games in a transparent, accountable and collaborative manner.</p>
<p> </p>
<p>Hosting these matches is a once in a lifetime opportunity to deepen our connection to one another, to stand united in our diversity and make Toronto’s global beacon of hope shine that much brighter.</p>
<p> </p>
<p>Delivering major sporting events is never easy. There will always be challenges and unexpected contingencies. That is why open, transparent oversight is essential in building our shared confidence that the games are being delivered to the standard Torontonians expect.</p>
<p> </p>
<p>To ensure proper oversight of the budget, the Financial Planning Division has assigned FWC26 to an analyst, who will ensure FWC26 finances are reported on separately from other City budgets. This reporting, as well as procurement related to the games and issues such as community benefits will be considered together by a dedicated sub-committee of Executive Commitee.</p>
13
16
CMMTTEE
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All
N
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Letter
ACTION
Amended
New
Committee
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—
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ACTION
true
Amended
…
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134049
LETTER
N
N
NEW
ACTION
ADOPTED
N
Tax Fairness for New, Purpose-Built Rental
2024.EX13.17
Y
Y
Y
Y
<p>In the Provincial Budget tabled on March 26, 2024, the Provincial government has indicated it will be providing municipalities with the flexibility to offer a reduced municipal property tax rate on new multi‐residential rental properties. This is a welcome step that allows the City of Toronto to introduce a measure of tax fairness for all purpose-built rental buildings, regardless of when they were constructed. Balancing the City’s challenging financial position, market conditions, and affordability challenges, I am recommending that the Chief Financial Officer report on the enabling mechanisms required to align the rates with the objective of fair taxation across multi-residential typologies.</p>
13
17
CMMTTEE
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All
N
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Letter
ACTION
Adopted
New
Committee
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—
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ACTION
true
Adopted
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134061
LETTER
N
N
NEW
ACTION
ADOPTED
N
City’s Fair Wage Policy - Referral to Executive Committee
2024.EX13.18
Y
Y
Y
Y
<p>The duties of the Executive Committee, as established in Mayoral Decision 1-2022 at the outset of the 2022-2026 Council Term, include making recommendations on financial planning and budgeting. As such, we are recommending matters related to the City’s Fair Wage Policy be considered within the purview of the Executive Committee.</p>
13
18
CMMTTEE
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All
N
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Letter
ACTION
Adopted
New
Committee
…
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ACTION
true
Adopted
…
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—
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4041
Present
…
…
Paul Ainslie, Alejandra Bravo, Shelley Carroll, Olivia Chow (Chair), Mike Colle, Paula Fletcher, Ausma Malik, Josh Matlow, Jennifer McKelvie, Amber Morley, Gord Perks
<p><span style="font-family: arial, helvetica, sans-serif;"><strong>Announcements</strong></span><br />The Chair acknowledged that the Executive Committee was meeting on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. The Chair also acknowledged that Toronto is covered by Treaty 13 with the Mississaugas of the Credit.</p>
<p> </p>
<p>Where the Members of the Executive Committee listed in the attendance for this meeting participated remotely, they were counted for quorum as permitted by Section 189(4.2) of the City of Toronto Act, 2006, and City Council's Procedures.</p>